- Last updated: 04/09/2026
- Website: arcawellness.com
- Website Owner: ARCA WELLNESS COMPANY LIMITED
- Email: hello@arcawellness.com
- Hotline: 097 839 9921
1. Contact channel
Customers may contact ARCA at hello@arcawellness.com or 097 839 9921 for support, returns, refunds, warranty or complaints.
2. Recommended information
Provide name, contact details, order/model/serial if available, details of the feedback or complaint, images/video, supporting documents and proposed remedy if any.
For personal-data requests, state the data scope, request and identity-verification information where necessary. For product incidents, state purchase date, model/serial/batch, circumstances, user condition and device condition.
3. Process
Step 1 – Intake: ARCA records the request, complaint and evidence.
Step 2 – Verification: ARCA reviews, verifies and assesses the matter with a target of 3 business days after complete information is received.
Step 3 – Response: ARCA provides an outcome or an estimated timeline if further review is needed.
Step 4 – Remediation: if an error or risk is identified, ARCA takes appropriate measures to limit impact and protect the customer's lawful interests.
4. Product safety incident
For burns, eye, electrical, irritation or other safety incidents, use the subject “URGENT PRODUCT SAFETY INCIDENT”. Stop using the product, retain the device/accessories and contact ARCA promptly.
5. Disputes
ARCA prioritises good-faith discussion. If dissatisfied, the customer may continue the complaint or contact a competent authority under applicable law.