- Last updated: 04/09/2026
- Website: arcawellness.com
- Website Owner: ARCA WELLNESS COMPANY LIMITED
- Email: hello@arcawellness.com
- Hotline: 097 839 9921
1. Intended use
ARCA products are wellness devices designed to support skincare, recovery, relaxation or wellness routines according to each product's instructions. They do not replace medical diagnosis, advice or treatment.
2. General instructions
Customers must read the instructions before use and follow the model-specific duration, frequency, intensity and distance. Do not open, repair, modify power or replace components without authorisation.
Added for ARCA protection: to the extent permitted by applicable law, ARCA is not responsible for injury or loss caused by a customer’s failure to read the manual, follow the instructions, make unauthorised installation/modification/repair, or use the product outside its stated purpose and limits.
3. Warnings
Do not look directly into the light unless instructed; people sensitive to light or taking photosensitising medication should seek professional advice; people with eye/skin conditions, pregnant users, children or other medical conditions should obtain appropriate advice; do not use damaged equipment, cables or adapters; do not use in wet conditions outside the design; stop use for eye pain, visual disturbance, burns, blistering, severe irritation, dizziness, burning smell, overheating or electrical fault.
4. Documents supplied with the product
Each product must include or provide durable access to: Vietnamese user manual; quick-start guide; intended use and limitations; warnings/contraindications; model, serial or batch; manufacturer, origin and Vietnam responsible entity; electrical specifications, adapter, power and environment; accessories list; warranty period and conditions; cleaning, storage, transport and damaged-device instructions; incident-reporting contact; and disposal/recycling instructions where applicable.
5. Incidents, traceability and recall
For incidents that may cause injury, eye/skin harm, electric shock, fire, overheating or repeated model/batch failure, ARCA records model/serial/batch, purchase date, details and evidence; instructs stop-use; retains the product for investigation; assesses repair/replacement/refund, sales suspension, customer notice or recall; and keeps a resolution record.
6. Labels and product information
Product pages and packaging must show model, origin, manufacturer, importer/distributor/responsible entity, electrical information, accessories, instructions, warnings and warranty status consistent with the product file.