PAYMENT POLICY

Last updated: 04/09/2026
Website: arcawellness.com
Website Owner: ARCA WELLNESS COMPANY LIMITED
Email: hello@arcawellness.com
Hotline: 097 839 9921

1. Scope

This Policy applies to orders placed through arcawellness.com or ARCA's official sales channels.

2. Payment price

Product prices are stated in VND. The total amount, including product price, delivery fee and other applicable charges, is shown or communicated before the customer completes the order.

The applicable price is the price displayed when the customer completes the order and ARCA confirms it. After confirmation, ARCA will not change the agreed price except with the customer's agreement, a lawful authority request, or a clear technical/display error handled according to law.

3. Price adjustments

ARCA may adjust prices to reflect business policy, promotional programmes or market changes. Any price change will be publicly updated on the website before it takes effect.

Price adjustments do not affect orders that have already been successfully placed and confirmed, unless otherwise agreed by the parties or required by law.

4. Fees

ARCA directly provides the goods and services offered on the website and does not charge sellers or third parties a fee to list goods or services. All amounts payable by the customer are disclosed before the transaction is confirmed. If any charge arises in addition to the listed price, ARCA will clearly disclose:

The name of the charge;
The amount or calculation method;
The conditions under which it applies;
When the charge is incurred.

5. Payment methods

Payment methods: Depending on the method chosen by the customer, ARCA can process payments via:: bank transfer, COD, payment gateway, card]. For bank transfer orders, ARCA processes the order after confirming receipt of the required payment. COD may depend on the product, order value, delivery address and carrier coverage.

Customers undertake to use a lawful payment method and have the right to use such payment method.

ARCA does not directly store Customers’ full payment card information, CVV/CVC codes, bank passwords, or OTP codes. Online payment transactions, if any, will be processed through the relevant payment partner, bank, or payment gateway.

6. Confirmation and refusal

Submitting an order request does not mean that ARCA has accepted the order. An order is confirmed only after ARCA checks information, stock, payment and may contact the customer if needed.

For certain products, high-value orders, pre-orders or risk-flagged orders, ARCA may require prepayment or additional verification before confirmation or delivery. ARCA may refuse or cancel a request where information cannot be verified, payment/delivery cannot be agreed, stock is unavailable, a clear price-display error occurs or fraud/payment risk is suspected.