- Last updated: 04/09/2026
- Website: arcawellness.com
- Website Owner: ARCA WELLNESS COMPANY LIMITED
- Email: hello@arcawellness.com
- Hotline: 097 839 9921
1. Warranty period
The warranty period is the period stated on the relevant product page and order confirmation. It may differ by model/version. Customers should check the product-specific warranty information before ordering.
2. Coverage
ARCA supports verified technical or manufacturing defects. Covered components, handling time, repair/replacement method and conditions are determined by the relevant product information, accompanying materials and ARCA's current policy.
3. Warranty request
Contact hello@arcawellness.com or 097 839 9921 and provide the order number, contact details, model/serial if available, description, images/video and supporting documents.
ARCA may require the customer to retain the product, accessories, packaging or relevant parts for inspection. ARCA's target initial response is within 3 business days after complete information is received; actual handling depends on inspection, manufacturer, parts and incident severity.
4. Exclusions
Warranty does not cover ordinary wear, misuse, unsuitable power, water/moisture, impact, improper storage, unauthorised opening/repair, component changes or use outside design, except where mandatory law requires otherwise.
Warranty may also be denied where labels or serials are removed, altered or unreadable, or where the product has been disassembled or modified by an unauthorised party. Consumables and accessories are only covered if the product page or warranty card expressly states otherwise.
5. Resolution
ARCA may repair, replace with an equivalent product, provide technical support or refund under the applicable policy and law.