Redlight for Sauna & Showers

Product, Safety & Purchase Information

ARCA products are designed to support considered wellness routines at home and in professional environments. Please read the information below and the product User Guide before purchase and use.

Product-specific information shown on the product label, User Guide and applicable regulatory documentation takes precedence over general website content.

Safety & Warnings

Use the product only for its intended purpose and according to the instructions provided with the product.

ARCA light therapy products are not intended to diagnose, treat, cure or prevent any disease unless the selected product is expressly identified with the applicable regulatory classification and authorization.

Please consult a qualified healthcare professional before use if you are pregnant, have a light-sensitive condition, take photosensitizing medication, have a history of light-triggered seizures, use an implanted electronic or medical device, or have any concerns about whether the product is suitable for you.

Do not:

• Look directly into the light source unless the User Guide specifically permits it.
• Use the product near water, moisture or wet surfaces.
• Use the product if the cable, plug or housing is damaged.
• Cover ventilation openings or modify, disassemble or repair the product yourself.
• Use the product on damaged skin unless specifically instructed.
• Allow children or pets to operate the product without supervision.

Stop using the product if you experience pain, burning, dizziness, rash or unusual discomfort, and seek professional advice where appropriate.

Read the full [Product Safety & Use Policy](/blogs/polices/product-safety-use-policy) before use.

Legal & Origin

Product: [Product Name]
Model: [Model Name / Number]
SKU: [SKU]
Manufacturer: [Manufacturer Name]
Country of Origin: [Country]
Importer / Responsible Entity in Vietnam: [Legal Entity and Address]
Regulatory Classification / Registration No.: [Product-specific information, where applicable]

Seller / Website Owner: ARCA Wellness Co., Ltd.
Business Registration / Tax Code: 0319413241
Registered Office: 104 Quoc Huong, An Khanh Ward, Ho Chi Minh City, Vietnam
Customer Support: 097 839 9921
Email: hello@arcawellness.com

Regulatory classification, certificates and registration information vary by product and market. Only publish verified product-specific information.

Shipping, Delivery & Goods Inspection

Available delivery methods, service areas, shipping fees and estimated delivery times are shown before order confirmation and may vary by destination, product and selected service.

ARCA’s goods inspection policy is as follows:

Customers may inspect the outer packaging and visible product condition before signing for delivery. Customers should not operate the product or open sealed components at the time of delivery.

If the package appears damaged, incomplete or incorrect, please:

1. Photograph the package and product condition.
2. Record the issue on the delivery receipt where possible.
3. Contact ARCA Customer Support as soon as possible.
4. Keep all packaging and delivery documents until the issue is resolved.

For full delivery terms, see the [Delivery Policy](/policies/shipping-policy).

For return eligibility, refund procedures and applicable fees, see the [Returns & Refunds Policy](/policies/refund-policy).

For warranty coverage and service procedures, see the [Warranty Policy](/blogs/polices/warranty-policy).

Payment

The payment methods available for your market are displayed during checkout. Supported methods, applicable fees, discounts, taxes and shipping charges are shown before you confirm payment.

Before submitting your order, please review:

• Product name and selected variant
• Quantity
• Unit price
• Shipping fees
• Taxes and other applicable charges
• Discounts
• Total amount payable

You must confirm that the order details are correct and agree to ARCA’s applicable terms and safety policies before completing the purchase.

Never send payment card details, passwords or security codes by email or social media.

For full payment information, see the [Payment Policy](/blogs/polices/payment-policy).

Frequently Asked Questions

What is the product intended for?
The intended use depends on the selected ARCA product. Please refer to the product description, Specifications and User Guide.

How do I use the product safely?
Follow the User Guide supplied with the product and read the [Product Safety & Use Policy](/blogs/polices/product-safety-use-policy) before the first use.

Can I inspect the goods before signing for delivery?
Yes. You may inspect the outer packaging and visible product condition before signing. Please do not operate the product or open sealed components during delivery.

What should I do if my order arrives damaged or incomplete?
Photograph the package, record the issue on the delivery document where possible, retain all packaging and contact ARCA at 097 839 9921 or hello@arcawellness.com.

How long does delivery take?
Estimated delivery times depend on your location, product availability and selected delivery method. The applicable estimate is shown before order confirmation.

Which payment methods are available?
The available payment methods for your market are displayed at checkout before payment.

Can I return the product?
Returns are subject to the conditions and timeframe stated in the [Returns & Refunds Policy](/policies/refund-policy).

How does the warranty work?
Warranty coverage, exclusions and service procedures vary by product. Please see the [Warranty Policy](/blogs/polices/warranty-policy).

Is this product a medical device?
The regulatory status depends on the selected product and market. Please refer to the product-specific Legal & Origin information and applicable documentation.

How can I contact ARCA?
Contact ARCA Wellness Co., Ltd. at 097 839 9921 or hello@arcawellness.com.